Support

The Velostrata support team is dedicated to providing all of our customers and partners with the world-class support required to manage and maintain their Velostrata deployments. Our support services provide customers and partners with easy and reliable access to our support center.

To open a support ticket, you may reach us at 1 (800) 951-4541 or by emailing us at the link below.

Email Support More Information

We will respond to Severity 1 and 2 issues within one hour (24 x 7). We will respond to Severity 3 issues within 4 hours (12 x 5), and Severity 4 issues within 24 hours (12 x 5). More information on Severity Level Response details is available.