The Velostrata support team is dedicated to providing all of our customers and partners with the world-class support required to manage and maintain their Velostrata deployments. Our support services provide customers and partners with easy and reliable access to our support center.
We will respond to Severity 1 and 2 issues within one hour (24 x 7). We will respond to Severity 3 issues within 4 hours (12 x 5), and Severity 4 issues within 24 hours (12 x 5). More information on Severity Level Response details is available.